Complaints
We hope you that you will always be happy with the service we provide. Once a year we will supply questionnaires with our Newsletter to obtain feedback and use this to evaluate our practice. We appreciate that there may be occasions when we might not provide the service you and your family require and we hope you will feel able to raise any concerns or issues that you may have with us directly. If you would rather not discuss the issue in front of your child(ren) we would be more than happy to arrange a more convenient time.
If you feel unable to approach us or that an issue remains unresolved, you should put the complaint in writing. We will then investigate the complaint and reply, in writing, within 28 days.
You can talk, in confidence, to either the National Childminding Association (NCMA) on 0208 464 6164 or the Council’s City Early Years Childcare department on 01273 290 000.
If you decide to make a formal complaint, you can contact the Ofsted Complaints and Investigation unit on 0300 123 1231 or by email to [email protected].
It is a requirement by Ofsted that all complaints are logged along with the original written details, the outcome and any action taken. These records must be available to show an Ofsted inspector and the complainer on request. Complaint details will be kept for a minimum of five years after the date of resolution.
Ofsted publish, on their website, details of complaints that have been investigated and upheld against the relevant setting/childminder. These are removed after five years.
More details of how to complain can be found at www.gov.uk/complain-about-school.
If you feel unable to approach us or that an issue remains unresolved, you should put the complaint in writing. We will then investigate the complaint and reply, in writing, within 28 days.
You can talk, in confidence, to either the National Childminding Association (NCMA) on 0208 464 6164 or the Council’s City Early Years Childcare department on 01273 290 000.
If you decide to make a formal complaint, you can contact the Ofsted Complaints and Investigation unit on 0300 123 1231 or by email to [email protected].
It is a requirement by Ofsted that all complaints are logged along with the original written details, the outcome and any action taken. These records must be available to show an Ofsted inspector and the complainer on request. Complaint details will be kept for a minimum of five years after the date of resolution.
Ofsted publish, on their website, details of complaints that have been investigated and upheld against the relevant setting/childminder. These are removed after five years.
More details of how to complain can be found at www.gov.uk/complain-about-school.
