Communication
At Fizzy Fish, we understand how busy parents/carers are and it may not be possible to engage in a daily conversation with your child's Key Person. In recognising this, we provide a number of ways in which we support a regular two-way flow of communication such as Dayshare, newsletters, texts, telephone calls and emails. Parents also have the opportunity to book meetings with their child’s Key Person either in person or over the telephone, to provide opportunities to share observations, assessments and planning with parents and to be able to listen and respond to queries or concerns either party may have.
Face To Face Contact
We are always happy to speak to you at drop off and pick up for brief discussions about your child. It is essential that you share information with us that is important for us to know before the start of your child\s session and we will always give feedback about your child’s day at the end of the session, If you require more time, then please do not hesitate to book a face to face meeting with Lou, Naomi or your child’s key person at a mutually convenient time.
Telephone Numbers
Nursery number 01273 227425
Pre School number 01273 727129
You can also call or text:
Lou’s mobile number – 07769 214244 Naomi’s mobile number – 07805 348244
Email Addresses
info@fizzyfishhove.co.uk should be used for general enquiries and invoice queries.
sessions@fizzyfishhove.co.uk is for requests for extra sessions.
staff@fizzyfishhove.co.uk is also available if you would like to contact an individual member of staff. This address will also be used if a staff member needs to contact you.
Tapestry
This is your child’s online journal and it will be completed once a week by your child’s key person. It will include an observation and photographs together with links to the EYFS statements. At the end of each term your child’s key person will also write a report which will be available on Tapestry. When you have sent back your registration forms we will set you up on Tapestry. You will receive a link direct from Tapestry to activate your account. Please note that this link must be activated within 24 hours.
Dayshare
This is a daily diary that you will receive each day that your child is at Fizzy Fish. It includes information about what your child has eaten throughout the day, what nappy changes they have had (if they are in nappies), what sleeps they have had (if applicable), and something about what they have done that day.
Parenta
This is used for group emails and invoices. If you reply to these emails they will come in to our info@ email address.
Teachers2Parents Text Service
This is used to text parents. Please DON’T reply to this service as this isn’t monitored and is only used to send out information.
Facebook
We recommend that all parents ‘like’ our Facebook pages; Fizzy Fish Nursery and Fizzy Fish Pre School , as these give ideas of outings you could take your child on, activity ideas and what we have been doing during the week.
Newsletters
These are sent out to all parents as a hard copy each term and are also available on the website - see About Us/Newsletters. It provides parents with updates at Fizzy Fish.
Invoices
These are sent out towards the end of each month. You will receive this by email and will often also receive a text message to say that the invoice has been sent. Payment is due within 7 days of the invoice date and this date is specified in the email attached to the invoice. If you have not received an invoice by 1st of the month, it is your responsibility to inform us, as non-payment by the specified date will result in an automatic late payment charge of £25.
Face To Face Contact
We are always happy to speak to you at drop off and pick up for brief discussions about your child. It is essential that you share information with us that is important for us to know before the start of your child\s session and we will always give feedback about your child’s day at the end of the session, If you require more time, then please do not hesitate to book a face to face meeting with Lou, Naomi or your child’s key person at a mutually convenient time.
Telephone Numbers
Nursery number 01273 227425
Pre School number 01273 727129
You can also call or text:
Lou’s mobile number – 07769 214244 Naomi’s mobile number – 07805 348244
Email Addresses
info@fizzyfishhove.co.uk should be used for general enquiries and invoice queries.
sessions@fizzyfishhove.co.uk is for requests for extra sessions.
staff@fizzyfishhove.co.uk is also available if you would like to contact an individual member of staff. This address will also be used if a staff member needs to contact you.
Tapestry
This is your child’s online journal and it will be completed once a week by your child’s key person. It will include an observation and photographs together with links to the EYFS statements. At the end of each term your child’s key person will also write a report which will be available on Tapestry. When you have sent back your registration forms we will set you up on Tapestry. You will receive a link direct from Tapestry to activate your account. Please note that this link must be activated within 24 hours.
Dayshare
This is a daily diary that you will receive each day that your child is at Fizzy Fish. It includes information about what your child has eaten throughout the day, what nappy changes they have had (if they are in nappies), what sleeps they have had (if applicable), and something about what they have done that day.
Parenta
This is used for group emails and invoices. If you reply to these emails they will come in to our info@ email address.
Teachers2Parents Text Service
This is used to text parents. Please DON’T reply to this service as this isn’t monitored and is only used to send out information.
We recommend that all parents ‘like’ our Facebook pages; Fizzy Fish Nursery and Fizzy Fish Pre School , as these give ideas of outings you could take your child on, activity ideas and what we have been doing during the week.
Newsletters
These are sent out to all parents as a hard copy each term and are also available on the website - see About Us/Newsletters. It provides parents with updates at Fizzy Fish.
Invoices
These are sent out towards the end of each month. You will receive this by email and will often also receive a text message to say that the invoice has been sent. Payment is due within 7 days of the invoice date and this date is specified in the email attached to the invoice. If you have not received an invoice by 1st of the month, it is your responsibility to inform us, as non-payment by the specified date will result in an automatic late payment charge of £25.
